Crooks!!!!!!! I have been with them like for last 4 years, also got my covers for the car when I met with accident. Extended WRITING TO THEIR CEO WAS A WASTE OF TIME.THEY AGREED TO PAY SOME COMPENSATION AS TO THE WAY WE WERE TREATED.ONE OF THEIR COMPLEX CLAIM PERSON ON THE PHONE AGREED THAT BECAUSE THE ITEM WAS EXPENSIVE, THE INSURANCE COMPANY ARE RELUCTANT TO PAY. they help with everthing. Aviva Home Insurance protects your home inside and out – covering your building and belongings. I can only presume the management team are just not up to the job. I had every add on and extra and I was told that a massive deduction would be taken off my carpet settlement if I didn’t go with the person they get a massive percent off with. AXA agents for Hastings. Great service easy to fill in the forms etc. the company has already been in existence for 300 years. This policy AS A MATTER OF FACT WE HAD THE IMPRESSION THEY WERE TRYING NOT PAY FOR OUR CLAIM AND MADE US FEEL AS IF WE HAD INSTIGATED THE BURGLARY. I RECEIVED THREE DOCUMENTS FROM AXA, TWO STATING YOU ARE COVERED AND A THIRD RECENT DOCUMENT STATING YOU ARE NOT COVERED. I have three separate documents, two stating that I am covered for legal assistance and one now refuting the previous two, all documents are from Axa. “AXA Home Insurance - A Tale of Woe” Written on: 25/08/2018 by astebbing (1 review written) We are a family of 6, of which 4 are young children. Exact savings greatly depend on the specifics of the home that is being insured, with things like a professionally installed burglar alarm making a noticeable difference to your premium. When you make a claim they tell you that you are not covered. Home Contents cover insures any moveable items (e.g. Or has it been in the past? One of the companies that offers home insurance is AXA Home Insurance. and great value. AXA has been in operation in one form or another for almost 300 years, but after several acquisitions, mergers and name changes, AXA itself was formed in 1985. You can choose between HomeSmart, HomeSure and HomeSafe policies. Now they are threatening to send 3rd party debt collector for the £160 outstanding premium. Further damage 3 days later caused in removing tiles to get access to the waste. ), and a date for the works was agreed for July. Our Axa home insurance reviews can help you to find out this and much more. We are a family of 6, of which 4 are young children. And will they really pay when your make a claim because your house gets damaged? I had a recent claim and they sorted it out within minutes and the money was in my account within a few hours . Axa home insurance reviews can tell you how good this product really is. PLEASE DO NOT INSURE WITH AXA BECAUSE THEY ARE HAPPH TO COLLECT YOUR MONEY BUT REFUSE TO PRIVIDE YOU WITH THE SERVICE WHEN YOU MAKE A CLAIM. The rating is zero. Write a review and let us and everyone know your opinion about AXA Home Insurance. They left our house at 11:30am the same day as they had “finished”. They offer multiple insurances like car insurance, travel insurance and the home insurance that will be focused on here. They seem to have the most appallingly rude and incompetent staff you could possibly imagine across claims, customer service, legal and complaints. Which one you should choose depends on whether you are calling for customer services, claims, legal expenses, home assistance, finance queries of complaints. The scores shown in this review relate to AA's standard home insurance policy. As the name already indicates, AXA Home Insurance is a company that offers home insurance policies. In the Gulf region, AXA has been present for more than 68 years, offering a wide range of insurance products and services for corporate, SME and individual customers. Personally I’m shocked by such a claim as normally if you are experiencing difficulties you would advise the home owner, or stop and inform them after damage is incurred, not carry on and destroy the other bathroom before informing the home owner! They have several phone numbers on their website. ONCE WE EMPLOYED OUR OWN ASSESSOR THE TONE OF THE COMPANY CHANGED AND HE MANAGED TO GET US MOST OF THE CLAIM EXCEPT ONE ITEM WHICH WAS QUITE EXPENSIVE. 3 Months later after supplying AXA and the drainage company with videos and pictures from the damage done, neither AXA or the drainage company have taken any responsibility for damage to my recently refurbished house and are deeming me liable for cause and refused to pay for the damage to both bathroom and living room, none of which was present before engineer arriving on the 21st of May 2019  Here is our tale of woe, that has involved countless telephone calls, emails, wasted time (Nov 17 to Aug 18 and onward) and cost us a lot of... We are a family of 6, of which 4 are young children. If not you can find many other brands to read about on our website! AXA is refusing to cover the cost of repairing he bathrooms to their former state, they also want to use their contractors again and follow a suggested plan (which we have been advised by other contractors is unlikely to work without incurring further damage). But what kind of cover do they offer? Took a month to decide that I wasn't fully covered because the plumber reported the problem as a corroded pipe buried in the concrete floor feeding our gas fire. 10am phoned them and they quoted me £2000 plus which was the same size of the cheque settlement. Told them I would buy a new car on 14th January and asked for help to carry on with the insurance. I was switching household policies from one serviced by AXA to one provided by AXA. How quickly did you get the policy documents? Have you ever had a policy with Axa? Benefits of AXA home insurance Awarded a 5 Star rating by Defaqto 4.6/5 Feefo score Brand new replacements if contents are damaged or stolen To aid the drying process they removed segments of the vinyl to expose the wooden boards. To be followed the next day by engineer denying he had caused any damage in my house AXA Home Insurance starts from as little as €160 per year and includes 24/7 Emergency Home Assistance as standard. was very easy to use the website. When we complained to the contractor they told us that new scoping would be needed for the tiling repairs so they wouldn’t be fitting the vinyl, so at this point we had been 8 months without proper covering for our bathroom floors! There are currently 5 customer review posted about AXA Home Insurance. And if you need to, you can contact them. PLEASE TAKE MY ADVICE do NOT TAKE OUT TESCOS BANK/AXA HOME INSURANCE OR ITS EMERGENCY SERVICE THEY ARE APPALLING. How well did Axa handle your home insurance claim? I find this to totally disrespectful and unconscionable on their part to treat customers this way and to take no accountability But you might wonder which company you should choose. I have been paying and had home insurance for the past 20 plus years and never once claimed, so to be treated like this when I asked for help I find despicable. AXA Insurance has collected 882 reviews with an average score of 2.57. AXA have shown zero understanding, empathy or taken any responsibility for what has taken place and offered a deplorable £300 to fix all damages, after asking me to get several quotes for the repairs, which I supplied ranging from £4000-£4500 How is this fair? If you’ve been claims free for three years, you can get 30% off your home insurance quote. Can you trust them to do as they promise? I coincidentally went downstairs to get a glass of water. The name AXA Home Insurance, however, was not used until 1985, after a couple of mergers. A lot of water subsequently came through our kitchen ceiling causing the ceiling to crack and bend. Came out ASAP to investigate, claim wasn't upheld but impressed with service all the way through. In these countries they have 166,000 employees and offer their services to 103 million customers. The water travelled as it was trapped underneath the vinyl and continued across the house. All their call centres are staffed by individuals who are personable and professional. The emergency service took over 6 hours to arrive. They were sympathetic to our situation, quick to act and provided regular updates. I begged the woman to reduce the premium. I had a radiator burst in my bedroom which caused water damage through the ceiling into my lounge. Real reviews from real people. The employees including the mangers made numerous threats and accusations and I am in the middle of my written complaint after which I intend to go to the ombudsman. Axa Car Insurance A look at the company’s car insurance page reveals that it is offering two types of insurance – 1) the third party; 2) comprehensive. furniture, personal belongings and electrical appliances) in your home belonging to you and your family, or for which you are responsible, against any loss or damage. (It was later found by a further engineer who changed the waste beneath the bath, that the blockage was caused by a build up of debris in the soil stack, not the pipes beneath the bath as all were brand new and replaced when I recently installed a new bathroom less than year ago. WE WOULD NEVER RECOMMEND THIS COMPANY. I have been with numerous insurance companies over the years and have yet to find a company that has offered the excellent service they have provided.... Axa Homesmart insurance has been absolutely brilliant. We complained to AXA about this, according the “Claims Manager” the contractors had been trying to “minimise disruption for our family” which was why they hadn’t been there that long. Reviews, complaints and customer experiences (5). According to the about page on their website. There are currently 5 customer review posted about AXA Home Insurance. They take your money and claim you are insured. Given AXA didn’t seem to want to accept the quote as “fair” we decided in January that we would get our own contractors in to fix our kitchen ceiling as we wanted to avoid future issues and would reclaim the additional costs later. Had an accident. Upon open my Living room door on the way to my kitchen, I found water coming through my ceiling in several locations, causing damage to ceiling, wooden floor below, blinds and a floor lamp.A result of the engineer filling the bath and making a whole in the bath waste, all the water coming through my ceiling and get in to my electrics  AXA offers terms of 1, 10, 15 and 20 years with two pricing options. AXA Insurance Reviews. An AXA Home Insurance Ad. You should submit the online home insurance claim form along with required documentation and receipts as soon as possible. We had humidity tests done on our kitchen ceiling and bathrooms after the drying company finished and they were still showing high levels a month afterwards. Paid plumber £750 to sort problem out but took 5 days due to his other commitments, not great ... Made a claim on their Home Emergency insurance for a gas leak after being cut off immediately as per law requires (November, no heating, hot water, Cooking). How well did Axa handle your home insurance claim? DO NOT INSURER YOU PROPERTY WITH TESCOS BANK(AXA UNDERWRITERS). It reached the main family bathroom and spilled out where the vinyl there met the hallway carpet soaking it. What kind of customer service do they offer? After several visits to scope the work we were expecting the works to be agreed by the end of February. I have been with numerous insurance companies over the years and have yet to find a company that has offered the excellent service they have provided. Unfortunately, this was where things started to go wrong. Your home is possibly one of your biggest and important investments. GETTING home insured with them was a good choice. By using Smart Money People, you agree to our privacy policy. Great information to enable me to select the best policy. We had an escape of water in a small ensuite bathroom last November where the shower tray had cracked unexpectedly. Without home insurance, your home is exposed to any kind of risk, from a minor water leak to a fire, and you are liable for any repairs – whatever the cost this represents. It really made me go for. Optional extras Our optional extras mean you don’t have to pay for things you don’t need. Very helpful and efficient when you need them the most. Axa Home Insurance comes in at around £100 less per year than market averages. You may even personalize the plan to make it even more affordable without removing the essential protection every homeowner needs. Home Security is a comprehensive insurance package for your home that provides coverage against fire and lightning, acts of nature (earthquake, typhoon, flood), damage resulting from riot/strike, and malicious damage. Secure and Certified Your information privacy and security is very important to us. Quote was very competitive. Check out what 3,010 people have written so far, and share your own experience. Got a cheap policy and covered everything I wanted. Have... Axa home insurance reviews can tell you how good this product really is. This, along with the customer satisfaction score, gave Axa home insurance an overall rating of 58%, placing it 34th out of 38th providers reviewed. Apparently AXA has no other contractors who service our area (North Essex) except the ones based in East London so we’re limited to them, or a cash settlement. We challenged AXA on this and eventually they accepted the repair cost for the kitchen ceiling was greater than initially believed and increased the settlement amount for this aspect, although we were still out of pocket for it. Home Content sum insured Select the full replacement value of all your home contents. I have just renewed for a second year with Axa and hope to stay with them in future. Home insurance starts from just £115 – that’s all 10% of customers paid. Home insurance comes in at around £100 less per year than market averages building. 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