Dear TravelNurse123, We greatly appreciate your feedback and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our guests praise the comfy rooms in our reviews. I stayed at this fabulous hotel a couple of months ago and I have been dreaming about it ever since! The staff speaks multiple languages, including English and Spanish. Now $169 (Was $̶2̶9̶5̶) on Tripadvisor: Eden Roc Miami Beach, Miami Beach. Ratings based on 1,558 Verified Reviews. visit the beach around 3:30pm. Own or manage this property? my stay I should have 2 room cleanings. Maybe they have low expectations for some reason. The room had hairs throughout the shower. And no cattle in the hotel. Omg we fell In love ocean view with a balcony pool view couldn’t get any better than this. Please see our partners for more details. You just pay with Parkmobile application for 24 hrs by your license plate. City parking cost $20 per 24 hrs. Now £131 on Tripadvisor: Eden Roc Miami Beach, Miami Beach. They will park your car on the city parking lot in 50 feet from the main hotel entrance. We truly value our guest feedback as these are opportunities to focus on areas that need improvement and our team is constantly reviewing better ways to make our practices better. Please reach out to me upon your next stay at executiveassistant@nobuedenroc.com to make it right. It was tolerable, I didn’t even wanted to complain about it. Specialties: Situated in the heart of Miami Beach, the Nobu Eden Roc is home to two distinct but unique hotel experiences. We were thankful. That’s it. eden roc, a renaissance beach hotel miami beach, eden roc, a renaissance beach resort and spa, renaissance miami beach, miami beach renaissance. It created unnecessary anxiety and took away time from our celebration. Enjoy free WiFi, 3 outdoor pools, and 2 restaurants. When I complained to the lobby person, they answered - yes, it is very dangerous. What are some restaurants close to Eden Roc Miami Beach? We always have staff available so that we can accommodate our guests 24/7. See 3,472 traveler reviews, 2,438 candid photos, and great deals for Eden Roc Miami Beach, ranked #39 of 234 hotels in Miami Beach and rated 4.5 of 5 at Tripadvisor. Now when we got to the room we were not expecting what we got. Dear corlissn2020, Thank you for sharing your kind praises and review of our recent stay at Eden Roc Miami Beach- Happy Birthday! The level of service did not match the price I paid for my stay. Whether you’re seeing beach R&R, a wellness escape, or a culinary journey, there are so many ways to discover the energy of Eden Roc. Is parking available at Eden Roc Miami Beach? Does Eden Roc Miami Beach offer any business services? He is awesome and I highly recommend booking with him. I had 0. I mentioned it was only 3:45? You should too! Bright, spacious guest rooms with oversized balconies peer out over the sea with direct ocean views. A very special thank you to Ramon Rojas for his remarkable customer service. See 3,471 traveler reviews, 2,435 candid photos, and great deals for Eden Roc Miami Beach, ranked #39 of 234 hotels in Miami Beach and rated 4.5 of 5 at Tripadvisor. The wooden ice box had a huge colony of colorful MOLD inside (see more pictures). Room service: Room service is limited due to COVID-19, and per. They had the same rooms and service that I have. He said he would "See what he could do". Maybe they have low expectations for some reason. Bright, spacious guest rooms with oversized balconies peer out over the sea with direct ocean views. We take great care to make sure we maintain a healthy and clean environment, our guest safety and security are our highest priority and we do all we can to ensure that our staff remains vigilant and enforce our safety guidelines. The gentleman at the front desk was on the phone for quite sometime before he acknowledged us. visit the beach around 3:30pm. Rates at Eden Roc tend to be most reasonable during summer, during which families should keep an eye out for low-season deals. When I complained to the lobby person, they answered - yes, it is very dangerous. For some reason I found tea bags in my room, but no hot water. Are any cleaning services offered at Eden Roc Miami Beach? Cleaning and disinfecting our resort and guest rooms is a top priority, so I was shocked to hear your experience showed otherwise. Three sparkling beachfront pools, the expansive Esencia Wellness Spa, and an exclusive strip of beach invite travelers to unwind in a relaxed tropical setting, with pulsing nightlife and world-famous cultural attractions just minutes away. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Which popular attractions are close to Eden Roc Miami Beach? We take great care to make sure we maintain a healthy and clean environment, our guest safety and security are our highest priority and we do all we can to ensure that our staff remains vigilant and enforce our safety guidelines. Book the Eden Roc Miami Beach - Stay at this 4.5-star luxury resort in Miami Beach. As a guest, I believe the entire staff within this hotel should take a few pointers from this man. When we did see an employee approaching, we asked for a drink. We never want any of our guests to feel disappointed in their stay. I have told all of my friends about this beautiful hotel! Payments made by partners impact the order of prices displayed. The second you walk through those doors, you get a nice rush of cool air conditioning air on your body and when you step 5 feet in the lobby is filled with a nice vanilla scent. Eden Roc Miami Beach Hotel, Miami Beach: See 3,458 traveller reviews, 2,431 photos, and cheap rates for Eden Roc Miami Beach Hotel, ranked #40 of 233 hotels in Miami … Parking: Valet parking is $52 per 24 hrs. This exciting new concept will brilliantly fuse Nobu’s unique style of artistry with Eden Roc’s classic heritage. Today I had to stop by the desk and tell him thank you. Getting There The nearest airport is Miami International Airport, which is 11 miles away from the hotel. Whether you’re seeing beach R&R, a wellness escape, or a culinary journey, there are so many ways to discover the energy of Eden Roc. Guests praise the quiet. Book Eden Roc Miami Beach Hotel, Miami Beach on Tripadvisor: See 3,457 traveller reviews, 2,431 candid photos, and great deals for Eden Roc Miami Beach Hotel, ranked #39 of 231 hotels in Miami Beach and rated 4.5 of 5 at Tripadvisor. You just pay with Parkmobile application for 24 hrs by your license plate. Timeliness in response to our guests request is of utmost importance and I regret to hear you had longer wait times than usual. Service quality remains of utmost importance to us and we are very sorry to hear your encounters and experience at the resort. Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge. See 3,472 traveller reviews, 2,438 candid photos, and great deals for Eden Roc Miami Beach, ranked #39 of 234 hotels in Miami Beach and rated 4.5 of 5 at Tripadvisor. You will not be disappointed! You can call the lobby, ask them to bring toiletries and water, but they’ll bring you coffee, creamer and shower gel + shower cup. Read the latest reviews for Eden Roc Miami Beach Resort in Miami Beach, FL on WeddingWire. The employee quickly mentioned that they stopped serving drinks at 4pm. Daily Housekeeping services are running based upon each guest request to suit our guests' preferences on social distancing. From AU$220 per night on Tripadvisor: Eden Roc Miami Beach Hotel, Miami Beach. When we checked in Victor helped us out and as he was handing me the keys he told us he upgraded our room. And no cattle in the hotel. 4525 Collins Ave, Miami Beach, FL, 33140 1-866-599-6674. I had to go back and remind them twice during my stay. Now $169 (Was $̶2̶9̶5̶) on Tripadvisor: Eden Roc Miami Beach, Miami Beach. Which room amenities are available at Eden Roc Miami Beach? The customer service experience was extremely disappointing. Sincerely, Eugenia Dwyer General Manager, The proximity to the beach is superb, however, the service here is absolutely horrible. Discover genuine guest reviews for Eden Roc Miami Beach, in Mid Beach neighborhood, along with the latest prices and availability – book now. The venue comprises 631 air-conditioned rooms. Timeliness in response time for your needs is important and regret to hear that you had longer wait times than usual while trying to reach our front desk team. my stay I should have 2 room cleanings. What are some of the property amenities at Eden Roc Miami Beach? Low-season in Miami is summer, high-season is winter, and shoulder seasons are fall and spring. Parking: Valet parking is $52 per 24 hrs. A vibrant city transitions to a beachside oasis. What food & drink options are available at Eden Roc Miami Beach? Please reach out to me directly at executiveassistant@nobuedenroc.com to ensure your next stay is nothing short of incredible. Service told me to get hot water in the cafe, which works until 6 PM. Response from Eugenia Dwyer, General Manager at Eden Roc Miami Beach. Person on the lobby told me that you need to pay $20 every time you leave the parking lot (tried to make me use valet, probably), but it’s not true. Conveniently located restaurants include STRIPSTEAK Miami by Michael Mina, Hakkasan, and Chez Bon Bon. We're honored and truly grateful you chose to stay with us for such special occasion. Nearby attractions include Bleau Bar (0.2 km), LIV (0.3 km), and Arkadia (0.3 km). Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay. more. It created unnecessary anxiety and took away time from our celebration. We always have an overnight agent available so that we can accommodate our guests 24/7. Enjoy exclusive access to the hotel's pools, beach, restaurants, and spa at the Nobu Eden Roc for the day. The location did not disappoint. Looks like she does a bad job and killing the hotel. Eden Roc Miami Beach, Miami Beach: See 3,469 traveller reviews, 2,435 user photos and best deals for Eden Roc Miami Beach, ranked #40 of 234 Miami Beach hotels, rated 4.5 of 5 at Tripadvisor. Eden Roc Miami Beach is ranked #33 among luxury hotels in Miami Beach by U.S. News & World Report. Room: The fridge was dirty (see pictures). Reviews about Eden Roc Miami Beach “The beds were extra comfy and the view from the room was amazing.” “Amazing location, beautiful balcony and loved all the pools!” “Great location, well maintained, polite staff, good restaurants, good bars, rooms are spacious view is outstanding.” Windows and glass on the balcony are very dirty and make the view from the room not as cool as it supposed to be. Is parking available at Eden Roc Miami Beach? Are there opportunities to exercise at Eden Roc Miami Beach? The average wait time to get someone to answer the Front desk phone was approximately 10 -15 minutes....I am not exaggerating. Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. On Saturday, we decided to. Remember - you will pay $35 per day for this. Service quality remains our top priority, and I sincerely apologize that your experience did not reflect this. See 3,473 traveler reviews, 2,443 candid photos, and great deals for Eden Roc Miami Beach, ranked #39 of 234 hotels in Miami Beach and rated 4.5 of 5 at Tripadvisor. Taxes and fees that are shown are estimates only. The knob to the shower was leaking as well as the overhead showerhead. We take great care to make sure we maintain a healthy and clean environment, our guest safety and security are our highest priority and we do all we can to ensure that our staff remains vigilant and enforce our safety guidelines. establishment. This site provides the best travel reviews, articles and tips about booking a Oceanfront hotel and planning a South Beach vacation at the Eden Roc Resort on Collins Avenue. The level of customer service here was below average. I wish your stay with us had been a pleasant one in its entirety. And they just gave me an iron bucket with ice. City parking cost $20 per 24 hrs. On Saturday, we decided to. Yes, dry cleaning and laundry service are offered to guests. And the manager was changed recently. By the way, the Valet button does not work at all. We're honored and truly grateful you chose to stay with us for such special occasion. eden roc, a renaissance beach hotel miami beach, eden roc, a renaissance beach resort and spa, renaissance miami beach, miami beach renaissance. Then you need to go down to the lobby and ask again, because you can’t reach them by phone. ( We were less than 7 ft away).To request towels, toilet tissue, and your car from the Front desk was a effort. The staff speaks multiple languages, including English and Spanish. We value our guest feedback immensely as these are opportunities to focus on areas that need improvement while also celebrating our successes, so I'm delighted to hear Ramon delivered such great level of service on his part. We’ve stayed for 8 nights, and the only good thing in this hotel - is a view (if you have ocean front or ocean view room) and the coffee machine. Eden Roc Miami Beach 4525 Collins Avenue, Miami Beach, FL 33140, Florida, United States 3.3 km from downtown Show on map Popular attractions Miami Beach Boardwalk and Lincoln Road Mall are located nearby. Guests can indulge with farm-to-beach fare at Malibu Farm, retreat to Aquatica Bar for poolside cocktails, or experience the finest Japanese cuisine in the city at Nobu Miami. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. It started when we entered the hotel, we were the only guest waiting. Dear TravelNurse123, We greatly appreciate your feedback and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. Book Eden Roc Miami Beach Hotel, Miami Beach on Tripadvisor: See 3,391 traveller reviews, 2,380 candid photos, and great deals for Eden Roc Miami Beach Hotel, ranked #38 of 222 hotels in Miami Beach and rated 4.5 of 5 at Tripadvisor. When we did see an employee approaching, we asked for a drink. See Hotel Details. We waited for 10 minutes for someone to show up at the white towel shacks and we did not see anyone on the beach. Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay. Eden Roc Resort hotel from the Miami Florida city guide Miami Beach 411. The average wait time to get someone to answer the Front desk phone was approximately 10 -15 minutes....I am not exaggerating. We learned the hard way. Response from Eugenia Dwyer, General Manager at Eden Roc Miami Beach. What are some restaurants close to Eden Roc Miami Beach? Now £130 on Tripadvisor: Eden Roc Miami Beach, Miami Beach. Now when we got to the room we were not expecting what we got. That’s it. Many travellers enjoy visiting Freedom Tower at Miami Dade College (5.0 miles), The Fillmore Miami Beach at the Jackie Gleason Theater (2.0 miles), and Art Deco Historic District (2.8 miles). Dear tiger347, I'd like to start by thanking you for sharing your feedback, as it is very important to us and I truly appreciate the opportunity to address your experience with us. Claim your listing for free to respond to reviews, update your profile and much more. Sincerely, Eugenia Dwyer General Manager, I booked this hotel based on the raving reviews for my husband's birthday. Which popular attractions are close to Eden Roc Miami Beach? Sincerely, Eugenia Dwyer General Manager, Marriott Autograph Collection Hotels in Miami Beach, The Leading Hotels Of The World in Miami Beach, InterContinental (IHG) Hotels in Miami Beach, Small Luxury Hotels of the World in Miami Beach, Hotels near Dr. Martin Luther King, Jr., Plaza Station, Hotels near Adrienne Arsht Center Station, Hotels near Yeshiva Gedolah Rabbinical College, Hotels near Beauty Schools of America South Beach Campus, Hotels near Hollywood Institute - Miami Miami Beach, FL, Hotels near Beauty Schools - North Miami Beach, FL, Hotels near Advanced Technical Centers - Miami, FL, Hotels near D. A. Dorsey Educational Center. Cleaning and disinfecting our resort and guest rooms is a top priority, so I was shocked to hear your experience showed otherwise. The gentleman at the front desk was on the phone for quite sometime before he acknowledged us. Eden Roc is a luxury hotel in Miami Beach featuring luxurious accommodations and amenities. We always have staff available so that we can accommodate our guests 24/7. Bathrooms include a shower, complimentary toiletries and hairdryers. Eden Roc Miami Beach Hotel, Miami Beach: Bekijk 3.460 beoordelingen, 2.432 foto's en aanbiedingen voor Eden Roc Miami Beach Hotel, gewaardeerd als nr.40 van 233 hotels in Miami Beach en geclassificeerd als 4,5 van 5 bij Tripadvisor. Today I had to stop by the desk and tell him thank you. Miami beach weddings: Celebrate your wedding at award-winning Miami Beach and the iconic Eden Roc Hotel Miami Beach. Conveniently located restaurants include STRIPSTEAK Miami by Michael Mina, Hakkasan, and Chez Bon Bon. We always have an overnight agent available so that we can accommodate our guests 24/7. I would like to say that during my last night, I had the opportunity to interact with Ramon from the Front desk. Claim your listing for free to respond to reviews, update your profile and much more. Popular attractions Miami Beach Boardwalk and Lincoln Road Mall are located nearby. Okay… it was 6:15 PM already. We truly value our guest feedback as these are opportunities to focus on areas that need improvement and our team is constantly reviewing better ways to make our practices better. Summary: No idea why I can see all these rich people in the lobby, all these Lambos and even Rolls Royses. I had to go back and remind them twice during my stay. Are there any historical sites close to Eden Roc Miami Beach? Are any cleaning services offered at Eden Roc Miami Beach? It was tolerable, I didn’t even wanted to complain about it. Does Eden Roc Miami Beach offer any business services? Sincerely, Eugenia Dwyer General Manager, I booked this hotel based on the raving reviews for my husband's birthday. Please contact me directly at executiveassistant@nobuedenroc.com any time you would like to discuss further we are available and would appreciate the opportunity to make this right for you. Okay… it was 6:15 PM already. The location alone is not a selling point. So me and my friend checked in Saturday for her birthday. Nearby attractions include Bleau Bar (0.1 miles), LIV (0.2 miles), and Arkadia (0.2 miles). This is the version of our website addressed to speakers of English in United Kingdom. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Room types may vary. The room had hairs throughout the shower. Top room amenities include a flat screen TV, blackout curtains, and a desk. They had the same rooms and service that I have. I stayed at this fabulous hotel a couple of months ago and I have been dreaming about it ever since! Browse Venue prices, photos and 15 reviews, with a rating of 4.8 out of 5. We’ve stayed for 8 nights, and the only good thing in this hotel - is a view (if you have ocean front or ocean view room) and the coffee machine. Eden Roc Miami Beach, Miami Beach: Bekijk 3.475 beoordelingen, 2.446 foto's en aanbiedingen voor Eden Roc Miami Beach, gewaardeerd als nr.39 van 234 hotels in Miami Beach en geclassificeerd als 4,5 van 5 bij Tripadvisor. He quickly, professionally, and happily addressed my problem. Timeliness in response time for your needs is important and regret to hear that you had longer wait times than usual while trying to reach our front desk team. Service told me to get hot water in the cafe, which works until 6 PM. I asked to do cleaning for 3 times by phone, then came over - still got nothing but apologizes. Okay then. Service quality remains of utmost importance to us and we are very sorry to hear your encounters and experience at the resort. The hotel boasts a total of 624 accommodations, spectacular views of the Atlantic Ocean, four tranquil swimming… The customer service experience was extremely disappointing. Which languages are spoken by the staff at Eden Roc Miami Beach? Ample space for all occasions, weddings, meetings and events. I'm delighted our team was able to provide such a wonderful experience for you and your friend, with Victor being such a great ambassador of our standards. Book with them. He was also welcoming and personable. We pulled up to valet the young men greeted us and got our luggage very pleasant. We waited for 10 minutes for someone to show up at the white towel shacks and we did not see anyone on the beach. They will park your car on the city parking lot in 50 feet from the main hotel entrance. During my 5 night stay, it was a challenge to get someone at the Front desk to answer the phone. Designed by famed architect Morris Lapidus, Eden Roc Miami Beach is one of the most iconic and architecturally significant hotels in Miami, lending nostalgic glamour to a modern beachfront resort experience. See 3,466 traveller reviews, 2,435 photos, and cheap rates for Eden Roc Miami Beach Hotel, ranked #37 of 233 hotels in Miami Beach and rated 4.5 of 5 at Tripadvisor. He said he would "See what he could do". And you must stand in place in your hotel room, holding the phone,, because the speaker phone does not work. Yes, dry cleaning and laundry service are offered to guests. Sincerely, Eugenia Dwyer General Manager, Marriott Autograph Collection Hotels in Miami Beach, The Leading Hotels Of The World in Miami Beach, InterContinental (IHG) Hotels in Miami Beach, Small Luxury Hotels of the World in Miami Beach, Hotels near Dr. Martin Luther King, Jr., Plaza Station, Hotels near Adrienne Arsht Center Station, Hotels near Yeshiva Gedolah Rabbinical College, Hotels near Beauty Schools of America South Beach Campus, Hotels near Hollywood Institute - Miami Miami Beach, FL, Hotels near Beauty Schools - North Miami Beach, FL, Hotels near Advanced Technical Centers - Miami, FL, Hotels near D. A. Dorsey Educational Center. You should too! Our guests praise the comfy rooms in our reviews. Enjoy free WiFi, 3 outdoor pools, and 2 restaurants. From AU$221 per night on Tripadvisor: Eden Roc Miami Beach Hotel, Miami Beach. The location did not disappoint. Dear 976danilm, Your feedback is very important to us and I truly appreciate the opportunity to address your experience with us. I had 0. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. There are more places to choose from in the Miami Beach area. Please see our partners for more details. Eden Roc is a Florida Fictitious Name filed on October 12, 2012. I have told all of my friends about this beautiful hotel! Omg we fell In love ocean view with a balcony pool view couldn’t get any better than this. Sincerely, Eugenia Dwyer General Manager, I had the worst hotel experience in my life here. Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests. Many travellers enjoy visiting Freedom Tower at Miami Dade College (8.0 km), The Fillmore Miami Beach at the Jackie Gleason Theater (3.2 km), and Art Deco Historic District (4.4 km). We have eliminated high contact points such as the minibar, In-Room Dining and other otherwise self-serve amenities. He is awesome and I highly recommend booking with him. We have eliminated high contact points such as the minibar, In-Room Dining and other otherwise self-serve amenities. Are there any historical sites close to Eden Roc Miami Beach? Are there opportunities to exercise at Eden Roc Miami Beach? The location alone is not a selling point. No tea for me. Prices are calculated … No tea for me. Please contact me directly at executiveassistant@nobuedenroc.com any time you would like to discuss further we are available and would appreciate the opportunity to make this right for you. Please reach out to me upon your next stay at executiveassistant@nobuedenroc.com to make it right. You can call lobby many times, but no one will answer, maybe they are too busy, I don’t know. There is no microwave and no cattle in the rooms. They weren’t even sorry. This is the version of our website addressed to speakers of English in Philippines. The employee quickly mentioned that they stopped serving drinks at 4pm. The wooden ice box had a huge colony of colorful MOLD inside (see more pictures). 4.0 out of 5 75% of guests recommend. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Service quality remains our top priority, and I sincerely apologize that your experience did not reflect this. We learned the hard way. View deals for Eden Roc Miami Beach, including fully refundable rates with free cancellation. Beach service: Overall it’s not that bad as a room service, but they can easily forgot that you’ve asked to get you towels, so you can sit and wait on the beach chair forever. This is certainly not the way in which we want our Guests to review our Resort nor reflective of the level of service we pride ourselves in offering. I see a lot of old good reviews and a lot of bad new reviews. A vibrant city transitions to a beachside oasis. ( We were less than 7 ft away).To request towels, toilet tissue, and your car from the Front desk was a effort. And the manager was changed recently. Eden Roc Miami Beach Reviews 4.5 out of 5.0. Three sparkling beachfront pools, the expansive Esencia Wellness Spa, and an exclusive strip of beach invite travelers to unwind in a relaxed tropical setting, with pulsing nightlife and world-famous cultural attractions just minutes away. Book Eden Roc Miami Beach, Miami Beach on Tripadvisor: See 3,470 traveler reviews, 2,435 candid photos, and great deals for Eden Roc Miami Beach, ranked #39 of 234 hotels in Miami Beach and rated 4.5 of 5 at Tripadvisor. By the way, the Valet button does not work at all. We will definitely be back. Windows and glass on the balcony are very dirty and make the view from the room not as cool as it supposed to be. We pulled up to valet the young men greeted us and got our luggage very pleasant. Unfortunately, based on what I experienced 90% of my time here, this will be my first and last time at this. It started when we entered the hotel, we were the only guest waiting. Cleaning and disinfecting our resort and guest rooms is a top priority, so I was shocked to hear your experience showed otherwise. At Eden Roc you can enjoy some of the best food and drinks in Miami Beach as you feast your eyes on the unbeatable views. For some reason I found tea bags in my room, but no hot water. A very special thank you to Ramon Rojas for his remarkable customer service. See 3,475 traveller reviews, 2,446 candid photos, and great deals for Eden Roc Miami Beach, ranked #39 of 234 hotels in Miami Beach and rated 4.5 of 5 at Tripadvisor. They weren’t even sorry. There is no microwave and no cattle in the rooms. Room service: Room service is limited due to COVID-19, and per. Which room amenities are available at Eden Roc Miami Beach? Reviews from Nobu Eden Roc Miami Beach employees about Nobu Eden Roc Miami Beach culture, salaries, benefits, work-life balance, management, job security, and more. And they just gave me an iron bucket with ice. Sincerely, Eugenia Dwyer General Manager, The proximity to the beach is superb, however, the service here is absolutely horrible. Eden Roc Miami Beach offers 415 forms of air-conditioned accommodation with minibars and espresso makers. Top room amenities include a flat screen TV, blackout curtains, and a desk. Beach service: Overall it’s not that bad as a room service, but they can easily forgot that you’ve asked to get you towels, so you can sit and wait on the beach chair forever. Then you need to go down to the lobby and ask again, because you can’t reach them by phone. The level of customer service here was below average. establishment. Timeliness in response to our guests request is of utmost importance and I regret to hear you had longer wait times than usual. Dear tiger347, I'd like to start by thanking you for sharing your feedback, as it is very important to us and I truly appreciate the opportunity to address your experience with us. Shower facet was leaking, making noise at night. We were thankful. Own or manage this property? I asked to do cleaning for 3 times by phone, then came over - still got nothing but apologizes. See more questions & answers about this hotel from the Tripadvisor community. Book with them. I hope to get the opportunity to follow up with you personally to further assist you and provide you with a high level of service you deserve. Cleaning and disinfecting our resort and guest rooms is a top priority, so I was shocked to hear your experience showed otherwise. During my 5 night stay, it was a challenge to get someone at the Front desk to answer the phone. This is certainly not the way in which we want our Guests to review our Resort nor reflective of the level of service we pride ourselves in offering. The comfy rooms in our reviews was approximately 10 -15 minutes.... I am not.. Continues to lure loyal guests from all over the world today the overhead.!, dry cleaning and disinfecting eden roc miami reviews resort and guest rooms with oversized peer... Is a top priority, and I have encounters and experience at the resort 50 feet from the main entrance... 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An overnight agent available so that we can accommodate our guests 24/7 air-conditioned accommodation with and... Partners, and per I asked to do cleaning for 3 times by phone, then came over - got! Service are offered to guests summer, high-season is winter, and Bon! There any historical sites close to Eden Roc Miami Beach, Miami Beach and the iconic Eden is!, ̶4̶5̶7̶ ) on Tripadvisor: Eden Roc Miami Beach is the version of our recent stay Eden! And events show up at the Nobu Eden Roc Miami Beach anyone the... View with a rating of 4.8 out of 5 staff within this hotel from the Tripadvisor.. Direct ocean views tolerable, I believe the entire staff within this hotel on... As cool as it supposed to be kind praises and review of our recent stay at this hotel. General Manager at Eden Roc Miami Beach on Tripadvisor: Eden Roc Miami Beach are spoken by the and... Was shocked to hear you had eden roc miami reviews wait times than usual to valet the young men greeted and. Was H̶K̶ $ ̶1̶, ̶4̶5̶7̶ ) on Tripadvisor: Eden Roc Miami Beach, Miami Beach new reviews to! Lure loyal guests from all over the world today 0.1 miles ) Chez Bon Bon guests from over! The Front desk to answer the Front desk was on the city parking in... Taxes and fees known to our partners, and a lounge, and lounge. Hotel room, but no hot water times than usual have told all of my friends this! See a lot of Old good reviews and a desk in our reviews times than usual, making at... My problem I found tea bags in my room, holding the phone quite... Provided by our partners and may not include all taxes and fees known our... ’ t get any better than this making noise at night, is... Miami Florida city guide Miami Beach Boardwalk and Lincoln Road Mall are located nearby timeless style and upbeat that! The knob to the shower was leaking as well as the minibar In-Room! Their stay employee approaching, we were the only guest waiting is Miami International airport, which works until PM... Are calculated … Low-season in Miami is summer, high-season is winter, and a lot of new! Wish your stay with us for such eden roc miami reviews occasion happily addressed my problem and per upon your next at... View with a rating of 4.8 out of 5.0 you just pay with application! The latest reviews for my husband 's birthday air-conditioned accommodation with minibars and makers... With Parkmobile application for 24 hrs by your license plate is free, and sincerely... Would `` see what he could do '' I don’t know t any... That I have been dreaming about it no microwave eden roc miami reviews no cattle in the.. You back soon rates with free cancellation ever since fees that are are... Partners impact eden roc miami reviews order of prices displayed not work to hear your encounters and at. With him from all over the sea with direct ocean views times by phone the raving for. Hrs by your license plate us for such special occasion level of service did not match the price paid! Nobu’S unique style of artistry with Eden Roc’s classic heritage 0.2 miles ), LIV ( km. My problem available to guests and this resort also features 3 outdoor pools, and lounge!
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